Lithium Technologies

Former leader in enterprise social customer experience and community management platforms

Lithium Technologies was a pioneer in social customer experience management software, providing enterprise-level community platforms and social media management solutions. Founded in 2001, the company helped major brands build, manage, and derive insights from online customer communities and social media interactions. Lithium's platform enabled companies to create branded online communities where customers could engage with each other and the brand, while also providing tools for social media marketing, customer service, and analytics. The company served hundreds of enterprise clients across various industries including technology, telecommunications, retail, and financial services. In 2017, Lithium Technologies was acquired by Vista Equity Partners for approximately $455 million. Following the acquisition, Vista merged Lithium with Spredfast, another social media management platform in its portfolio, in 2018. The combined entity was eventually rebranded as Khoros in 2019, which continues to operate in the customer engagement and social media management space. Lithium's technology and community platform capabilities were integrated into the Khoros platform, effectively ending Lithium's existence as a distinct brand. Lithium Technologies was significant in the evolution of social customer service and community management, helping establish best practices for enterprise social media engagement and online community building. At its peak, the company powered communities for major brands and was recognized as a leader in the social customer service software market before being absorbed into what became Khoros.